Frequently asked questions about products, online store & ordering
Where’s my order?
We will send your order as soon as possible, usually within 1-3 days. Please contact us if for some reason you have not received your order.
Is there nickel in jewelry?
All of our jewelry accessories are nickel free.
Can I order products directly as a gift to the recipient’s address?
Yes, you can. Please let us know when ordering, so we will not place a receipt according to your order.
The item I ordered is broken in the mail, what can I do?
Immediately contact the post office and make a damage statement. Taikalandia is not responsible for lost or damaged shipments.
I got the wrong product, what can I do?
Please contact us within 14 days of receiving the product and we will replace the defective product.
I want to restore my order, what can I do?
Products have a 14-day return policy. First contact us by email before you return your product. Please note that the refund is paid by the customer.